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Licensing |
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This section contains a QuickStart guide to the handPoint License System.
For a hardcopy of this information and a more detailed description please refer to the document:
handPoint Licenses
Purchase Order
Before you can request license information from handPoint you must have an active purchase order with handPoint.
Please send all purchase orders to sales @ handpoint.com.
handPoint Retail Desktop Server
Send the file license.key or the license information from the license dialog to handPoint support at support @ handpoint.com.
The file license.key can be found in the bin folder under the installation folder of handPoint Stock Manager (the default installation folder is “%ProgramFiles%\handPoint\Retail 5\” where %ProgramFiles% is typically set to “C:\Program Files”).
With your request please specify:
- Type of license: standard or designer (designer includes standard as well).
- Number of devices that will be used with the desktop server.
- Your name and contact information.
- The name and location of the company/store that requires the license.
- Reference number for the purchase order.
From the response either:
- Replace the file license.key with the new license.key file.
- Paste the new license information into the license dialog edit box.
handPoint Desktop License errors
| Error number |
Actions |
| 101 |
Logout the current user and login the user that installed the product. |
| 102 |
Logout the current user and login the user that installed the product. |
| 103 |
Please apply for a new license. |
| 104 |
Please apply for a new license or reinstall the older version. |
| 105 |
The Designer doesn’t work with this license; please apply for a new license. |
| 201 |
Logout the current user and login the user that installed the product. |
| 202 |
Exit all handPoint products, backup license.key, delete license.key, activate handPoint Stock Manager and apply for a new license. |
handPoint Retail Device Activation
If you don’t already have a pass-phrase please send a request for the activation pass-phrase to support @ handpoint.com.
With your request please specify:
- Number of devices that you want to activate with this pass-phrase.
- Your name and contact information.
- The name and location of the company that will own the license.
- Reference number for the purchase order.
Activating a device can be achieved in three different ways using the ActivateDevice tool:
- By entering the pass-phrase into the dialog.
- By entering byphone as a pass-phrase and receiving a special activation code over the phone.
- By entering byfile as a pass-phrase and sending the file LicenseDevice.txt.byfile to handPoint support.
- Then replace the file LicenseDevice.txt with the one from handPoint.
Device Activation errors
| Error |
Actions |
| “Failed to activate device” |
Please verify that you have entered the correct pass-phrase. Verify that the device has an internet connection. |
| “Sorry, but I can't create […].byfile” |
Make sure that the file doesn’t already exist and if so delete it. |
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Mobile POS with Chip&PIN payments on the XPDA-V |
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